Your Right As A Patient
At ParkwayHealth, you will be given appropriate and professional healthcare regardless of your age, gender, race, religion, nationality, social status, or if you have any special needs. You will be treated with compassion, dignity and respect. During your stay in our hospital, you may arrange for your own spiritual care, and request for any counselling or pastoral support to be made available.
At ParkwayHealth, Human Organ Transplant Act allows for the kidney, liver, heart and cornea to be removed in the event of death from any cause for the purpose of transplantation. By not opting out of HOTA, citizens and permanent residents will have priority in receiving a cadaveric organ if they need one.
Your medical information and all aspects of care rendered to you are kept private and confidential. These records will not be released to anyone without your consent, except when required by the law or a third-party payer contract. Your medical records are kept in a safe and protected environment.
You are entitled to information about your medical condition, treatment and possible results in a language that you understand (where possible). You have the right to know the names of the healthcare professionals responsible for your treatment and care.
You are entitled to financial counselling and an estimate of your hospital bill at the time of your admission, as required under the Private Hospital's and Medical Clinics Act. Be mindful to ask for information related to any change in your treatment plan or medical needs which may alter this initial estimate.
Lastly, feel free to ask for your healthcare instructions in writing; we want you to feel that you have the information you need to care for yourself at home. Please make sure you and your caregiver understand these instructions and ask questions until you understand them. Your medication must be followed as prescribed, and if you have any concerns about your safety, please tell your nurse, doctor or therapist.
